How to file a complaint

If you are not satisfied with our product or service, please send us a written complaint:

• by post to: Selma Seifert, Divjake Log Home, Hlevci 10a, 51314 Hlevci, Croatia
• by email to: divjakeloghome@gmail.com
• in person, at the accommodation, during your stay

Please include your name, how we can contact you, what the complaint concerns (e.g. the dates of your stay) and what you propose.

We will acknowledge receipt of your complaint without delay. We will send you a written reply by post or email no later than 15 days from the day we received it. We keep complaints and replies for one year.